Customer order tracker — the no-login progress link
Share one link and your customer can follow live production progress without an account, and without seeing prices, contacts or internal notes.
Section 01
What the tracker is for
1 minute
Customers ask "where is my order?" because they have no way of finding out. Answering costs someone ten minutes: check the works order, check the schedule, write a careful reply that does not promise too much.
The order tracker replaces that with a link. You share it once, and the customer can look whenever they like — without an account, without a login, and without seeing anything commercial. What they see is generated live from your production data at the moment they open it.
- One link per sales order, shared by whoever handles that order
- Shows progress across every works order on that sales order, plus an expected ready date
- Carries no prices, no contact details, no internal notes and no staff or supplier names
The bar moves when operators complete operations. If your team records progress a day late, your customer sees yesterday's truth — and they are now watching. Most firms find this is the feature that finally makes operation recording stick.
Section 02
Sharing the link
2 minutes
Open the sales order and press Share Tracker. A box appears with the link already in it — click the field to select it, copy, and paste it into your reply to the customer.
Customer tracking link
Share this no-login link with your customer so they can follow this order's live production progress and estimated completion.
https://app.brytebuild.co.uk/track/8f2c…
- Pressing it twice is safe. If the order already has a valid link, you get the same one back rather than a second link. You cannot accidentally scatter half a dozen live URLs for one order.
- Not everyone sees the button. It appears only for the company owner and for staff in a group with permission to change sales orders — sharing production progress outside the company is a commercial decision, so it follows the same permission as editing the order.
- The link is the credential. Anyone holding it can open the page, so treat it like the order acknowledgement itself: fine to email to your customer, not something to post publicly.
Acme orders 40 brackets on SO-1042. You press Share Tracker once and paste the link into your order acknowledgement email. Three weeks later Acme's buyer checks it twice in one afternoon instead of phoning — and you never knew, because it needs nothing from you.
Section 03
What the customer sees
2 minutes
A single page headed Production Tracker, carrying your company name and their order reference.
ACME ENGINEERING LTD
Production Tracker
SO-1042
In production — ready around 18 March 2026
Production Items
| What they see | Where it comes from |
|---|---|
| Order reference | The sales order reference they already have on your paperwork. |
| Status | A friendly relabelling of the order status — "Order received", "In production", "Completed" or "Cancelled". Your internal wording never leaks out. |
| Overall progress | The average progress across the order's works orders. See the next section. |
| Ready around | The order's planned despatch date. If none is set, the latest works-order due date is used instead. |
| Production items | One row per works order: its name, a stage such as "On step 3 of 4", its own progress bar and its due date. |
The customer sees "On step 3 of 4" — never the operation names. Your process is not on display; only how far through it you are. Works orders that have not started show "Not yet started", and finished ones show "All steps complete".
Section 04
How the percentage is worked out
2 minutes
Worth understanding, because customers will ask why a number moved — or did not.
Each works order is measured by its operations. Every completed operation counts as a whole step. The operation currently running counts as a fraction, based on how many units the operator has recorded through it against the works order's target quantity.
The headline figure at the top of the page is the average of the works-order percentages on that sales order.
- Cancelled works orders are excluded, so scrapping a job does not drag the customer's number down.
- Quality inspection jobs are excluded too — they are internal work, and counting them would make progress jump about for reasons the customer cannot see.
- No operations means no progress. A works order with no operations on it reports zero, however much real work has happened. If a customer says the bar is stuck, that is the first thing to check.
The part-finished fraction needs a target quantity on the works order. Without one, the running operation contributes nothing until it is marked complete — so a four-operation job jumps 0, 25, 50, 75, 100 with nothing in between. Set target quantities and the bar moves smoothly.
Section 05
Safety, expiry and the current limits
2 minutes
The link is public by design, so the protections are worth knowing.
| Protection | What it means in practice |
|---|---|
| Unguessable token | The link ends in a random identifier. It cannot be guessed, and it cannot be worked out from the order number. |
| Expires after 90 days | Links stop working roughly three months after they are created, and you can withdraw one sooner with Revoke Tracker. A link forwarded on years later is simply dead. |
| Silent on bad links | An expired, unknown or withdrawn link returns the same plain "not found" — the page never reveals whether a link ever existed, so it cannot be probed. |
| Rate limited | Requests from one source are capped per minute, which blunts anyone trying links in bulk. |
| One order only | A link reaches exactly one sales order. It is not a door into anything else, and it exposes no way to reach another order. |
Open the sales order and press Revoke Tracker, next to Share Tracker. The link stops working immediately and the customer sees the same plain “not found” page an unknown link gets. The one thing you cannot undo is the withdrawal itself: sharing again issues a different link, so anything the customer already saved or forwarded stays dead.
Prices, costs, margins, quantities and line values; your customer's name, address, email or phone; internal notes; and the names of your staff and suppliers. The page is assembled from a fixed list of safe fields rather than by hiding parts of the order, so there is no setting anyone can toggle that would start leaking the rest.