NCRs / Rejects
How to view, create, investigate and close Non-Conformance Reports (NCRs) in Brytebuild — covering severity levels (Minor, Major, Critical), root-cause investigation (ISO 9001 §8.7), CAPA linkage and rejected-stock dispositions.
A Non-Conformance Report (NCR) is a formal record of a quality failure — a product, batch or process that does not meet specification. In Brytebuild, NCRs are:
- Auto-raised whenever an inspection rejects stock — the system creates the NCR instantly, linking it to the inspection record and the rejected lot.
- Manually created for failures discovered outside of a formal inspection — customer complaints, supplier issues, process deviations.
NCRs are reached directly from the Quality section of the left navigation — Quality → NCRs / Rejects. They are also accessible from a rejected inspection record via the inspection log.
Severity levels
Minor
A small deviation with low impact — the product may still be usable. Typical for cosmetic defects or single-unit rejects.
Major
A significant deviation affecting function, safety or compliance. Typically requires corrective action and close-out sign-off.
Critical
A serious failure requiring immediate containment. May trigger a customer notification or regulatory report. Highest priority to close.
Section 02
The NCR list
2 minutes
Navigate to Quality → NCRs / Rejects to see all non-conformance reports across your workspace. The list shows NCRs in reverse creation order — most recent first.
| NCR # | Product | Severity | Qty | Status | Action |
|---|---|---|---|---|---|
| NCR-2026-0008 | M8 Mounting Bracket — Frame A | Minor | 1 | Open | View |
| NCR-2026-0007 | Steel Bracket 50mm Offset | Critical | 10 | Open | View |
| NCR-2026-0006 | M8 Mounting Bracket — Frame A | Minor | 1 | Open | View |
| NCR-2026-0005 | M8 Mounting Bracket — Frame A | Minor | 1 | Open | View |
| NCR-2026-0001 | Steel Bracket 50mm Offset | Minor | 10 | Closed | View |
| Column | What it shows |
|---|---|
| NCR # | Auto-generated reference in NCR-YYYY-NNNN format. Click to open the full NCR record. |
| Product | The product name of the item that failed. Links to the product record. |
| Severity | Minor, Major or Critical — set when the NCR is created or edited. |
| Qty | Number of units affected by this non-conformance. |
| Status | Open (active) or Closed (resolved). Changed on the edit page. |
| Action | Click View to open the full NCR record. |
Section 03
Creating an NCR manually
2 minutes
Use the + Create NCR button (top-right of the NCR list) to raise a manual NCR — for failures discovered outside a formal inspection, such as a customer complaint or a supplier quality issue.
New Non-Conformance Report
Fill in the details below to raise a manual NCR
| Field | Required | What to enter |
|---|---|---|
| Severity | Required | Select Minor, Major or Critical. A preview badge updates as you change the dropdown. |
| Quantity Affected | Required | The number of units involved in this non-conformance. |
| Due Date | Optional | Target date for closure. Leave blank if no deadline is set. |
| Product | Optional | Link this NCR to a specific product in your catalogue. Auto-populated when raised from an inspection. |
| Description | Required | A plain-language description of the non-conformance. Include what failed, where it was found and any immediate impact. |
When an inspection rejects stock, Brytebuild creates the NCR automatically. The Description is pre-filled with the inspection UUID and rejection reason (e.g. "Auto-raised from inspection 97353eae… 1 of M8 Mounting Bracket — Frame A rejected (damaged).") You don't need to create a manual NCR for these.
Section 04
The NCR record
3 minutes
Clicking View on any NCR opens the full record. The record is read-only — use Edit NCR (bottom-right footer) to make changes.
NCR Number
NCR-2026-0005
Product
M8 Mounting Bracket — Frame A (#MTB-0062)
Lot
—
Qty Affected
1
Raised
20 Jul 2026
Due
Not set
Raised from Inspection
View InspectionStatus
OpenSeverity
MinorDescription
Investigation & Actions section
Below the detail panels, the Investigation & Actions section records the formal root cause analysis as required by ISO 9001 §8.7. Fill this in from the edit page.
Investigation & Actions
Root cause + immediate correction; the formal corrective actions are the linked CAPAs below (ISO 9001 §8.7)
Root Cause
Immediate Correction / Containment
Preventive Action (notes)
Closure Notes
Corrective & Preventive Actions (CAPA)
The CAPA section links formal effectiveness-verified actions to this NCR. The NCR cannot be closed until all linked CAPAs are closed (ISO 9001 §10.2). CAPAs are raised from the edit page.
Corrective & Preventive Actions (CAPA)
The formal, effectiveness-verified actions. The NCR can't close until these are closed (§10.2)
None raised yet. Raise one from the edit page.
Attachments & Evidence
Upload images, engineering files and documents as objective evidence for the record (ISO 9001 §7.5). Attachments are added from the edit page.
Rejected Stock
The Rejected Stock table shows every product unit captured by this NCR, the rejection reason, and the disposition applied. The disposition dropdown is set on the edit page.
Rejected Stock
1 rejected item — disposition is set on the edit page
| Product | Qty | Reason | Disposition |
|---|---|---|---|
| M8 Mounting Bracket — Frame A (#MTB-0062) | 1 | damaged | Return to Supplier |
Section 05
Investigating an NCR
2 minutes
Click Edit NCR from the record view to begin filling in the investigation. The four investigation fields follow the ISO 9001 §8.7 model — capture them as you work through the analysis.
| Field | What to record |
|---|---|
| Root Cause | What caused this non-conformance? Use the 5-Whys or Fishbone approach. Be specific — "operator error" is not a root cause. |
| Immediate Correction / Containment | The fast fix to contain impact — quarantining stock, recalling shipments, adding interim checks (ISO 9001 §8.7). This is distinct from the long-term corrective action. |
| Preventive Action (notes) | What will prevent recurrence? Formalise this as a CAPA using the buttons below so it can be tracked and verified for effectiveness. |
| Closure Notes | Summary notes to record when closing the NCR — confirms the corrective actions were effective and the non-conformance is resolved. |
The Preventive Action (notes) field is a free-text scratch pad. For a formal, tracked corrective or preventive action use the + Corrective action / + Preventive action buttons in the CAPA section — these create a linked CAPA record that must be closed before the NCR can close.
Section 06
Editing and closing an NCR
2 minutes
All editable fields on an NCR are accessed from Edit NCR. The edit page is identical in structure to the record view, but every field becomes editable and additional controls appear.
Status & Severity (edit)
Use the Status dropdown to change the NCR state. The severity badge updates live as you change the Severity dropdown.
| Status | Meaning |
|---|---|
| Open | The NCR is active and unresolved. Default state when created. |
| Closed | All investigation fields are completed, all CAPAs are closed, and the non-conformance is resolved. Set this manually once you are satisfied. |
If you have raised a Corrective or Preventive Action against this NCR, all linked CAPAs must be closed before the NCR status can be set to Closed. Close them in the CAPA module first.
Rejected Stock — Dispositions
Each rejected unit in the Rejected Stock table has a Disposition dropdown. Set this to tell the system what should happen to the non-conforming material.
Return to Supplier
Send the rejected units back to the supplier for credit or replacement. Use when the root cause is a supplier defect.
Scrap
Write the units off — they will be removed from inventory. Use for damaged goods with no salvage value.
Rework
Send the units back through production for correction. Creates or links to a rework work order.
Accept as-is
Release the stock despite the non-conformance — typically a concession signed off by the customer or quality manager.