Terms and Conditions
Last updated: 2 August 2026
These terms govern your use of Brytebuild. Please read them before subscribing. By creating an account or using the service you accept them.
1. Who you are contracting with
Brytebuild is provided by Daum Ltd, a company registered in England and Wales, company number 14640899, registered office 11 Spearman Street, London, England, SE18 4DG (“we”, “us”, “our”).
Brytebuild is a business product and is sold only to businesses. It is not offered to consumers, and the consumer remedies in the Consumer Rights Act 2015 do not apply. By subscribing you confirm you are acting in the course of a business and that you have authority to bind that business.
2. Definitions
- Service — the Brytebuild application, its websites, APIs and documentation.
- Customer Data — everything you or your users put into the Service, including your products, orders, stock, quality records and information about your own customers, suppliers and staff.
- User — a person you authorise to use the Service under your subscription.
- Subscription Term — the monthly or annual period you have paid for.
3. Your account
You are responsible for keeping sign-in details secure, for the actions of your Users, and for making sure the people you invite are entitled to see the data in your account. Tell us promptly if you believe an account has been compromised.
Each User seat is for one named person. Seats are not to be shared between people, though you may reassign a seat when someone leaves.
4. Free trial
We offer a 14-day free trial and do not ask for a card to start one. The trial ends automatically after 14 days. It does not convert into a paid subscription on its own — you choose a plan if you wish to continue. If you do not, access ends and your data is treated as set out in clause 12.
Trials are provided “as is” and clause 10 applies to them in full.
5. Fees, billing and price changes
Prices are shown on our pricing page and are charged per User per month, with a minimum of two Users. Annual plans are billed yearly in advance at the discounted rate shown; monthly plans are billed monthly in advance. All prices are in pounds sterling and exclusive of VAT, which is added at the prevailing rate.
Payment is taken by card through Stripe, or by bank transfer where we have agreed that in writing. Adding Users mid-term is charged pro rata immediately. Removing Users takes effect at the start of the next billing period; we do not refund part-periods.
We may change our prices, and will give at least 30 days’ notice by email before a change affects you. A price change never applies part-way through an annual term you have already paid for. If you do not accept a price change you may cancel before it takes effect.
If a payment fails we may suspend access after notifying you and giving a reasonable opportunity to fix it. Statutory interest may be charged on overdue sums under the Late Payment of Commercial Debts (Interest) Act 1998.
6. Cancellation and renewal
Subscriptions renew automatically at the end of each Subscription Term unless cancelled. You can cancel at any time from your account settings. Cancellation stops the next renewal; it does not refund the current period, and you keep access until that period ends.
We may terminate or suspend your subscription if you materially breach these terms and do not put it right within 14 days of us asking, if payment remains outstanding, or if your use puts the Service or other customers at risk.
7. Your data
You own your Customer Data. We claim no rights over it beyond those needed to provide the Service. You are the data controller for any personal data within it and we act as your processor, on your instructions. Our processing terms and the list of sub-processors are available on request and form part of this agreement where UK GDPR requires it.
You are responsible for having a lawful basis to hold the personal data you put into the Service, and for telling the people it concerns how it is used — through your own privacy notice, not ours.
We may use anonymised, aggregated statistics that cannot identify you or any individual to operate and improve the Service.
8. Acceptable use
You must not use the Service to break the law, infringe anyone’s rights, store malicious code, attempt to gain unauthorised access, disrupt the Service or its infrastructure, resell access without our written agreement, or reverse engineer the software except to the extent the law expressly permits.
9. Availability, support and changes
We aim to keep the Service available at all times but do not guarantee uninterrupted access. Planned maintenance is notified in advance wherever practical. We do not currently offer a contractual uptime guarantee or service credits; if you need one, contact us before subscribing.
Support is provided by email during UK business hours. We may add, change or remove features as the product develops. We will not remove a feature you materially rely on without reasonable notice.
10. Warranties
We warrant that we will provide the Service with reasonable care and skill. Beyond that, and to the extent the law allows, the Service is provided without further warranties, express or implied.
In particular we do not warrant that the Service is free from all defects, that it will meet every requirement you have, or that its outputs — including planning, forecasting, costing and scheduling suggestions — are correct for your circumstances. Those outputs are aids to a decision, not the decision. You remain responsible for checking them before acting.
Brytebuild helps you keep records that may support a quality management system or a tax return. It does not make you compliant with any standard or regulation, and we do not provide accounting, tax, legal or certification advice.
11. Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be limited.
Subject to that, and because this is a contract between businesses:
- Neither party is liable for loss of profit, revenue, business, anticipated savings, goodwill, or for indirect or consequential loss, however caused.
- Our total liability arising in connection with this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose.
- We are not liable for loss or corruption of Customer Data to the extent it results from your own acts, your Users’ acts, or a failure to keep your own copies. Clause 12 sets out what we do provide.
These limits are agreed as reasonable under the Unfair Contract Terms Act 1977, taking into account the fees charged, the availability of insurance to both parties, and the fact that you retain the ability to export your own data at any time.
12. Backups, export and what happens when you leave
We take routine backups of the Service for our own operational resilience. Those backups are not a substitute for your own records, and we do not guarantee point-in-time restoration of an individual account.
You can export your data at any time from Settings, in open formats, for as long as your subscription is active. We ask you to do so before cancelling.
After a subscription ends we keep Customer Data for 30 days so it can be recovered if you change your mind, then delete it. Tell us in that window if you need longer.
13. Intellectual property
We own the Service, its software, design and documentation, and all intellectual property in them. You get a non-exclusive, non-transferable right to use it during your Subscription Term. Our name and logo may not be used without written permission, except to say factually that you use Brytebuild.
If you send us feedback or suggestions we may use them without obligation or payment to you.
14. Third-party integrations
The Service can connect to third-party products such as Xero, Sage and WooCommerce. Those connections are made at your instruction and are governed by that provider’s own terms. We are not responsible for a third party’s availability, accuracy or changes to their interfaces, and a third party withdrawing or changing its service is not a breach of these terms by us.
15. Confidentiality
Each party will keep the other’s non-public information confidential and use it only to perform this agreement. This does not apply to information that is public through no fault of the receiving party, was already known to it, or must be disclosed by law.
16. Changes to these terms
We may update these terms. For changes that materially affect your rights we will give at least 30 days’ notice by email, and you may cancel before they take effect if you do not accept them. Minor changes, such as clarifications or contact details, take effect when published.
17. General
You may not transfer this agreement without our written consent, which we will not withhold unreasonably. We may transfer it to a company that acquires our business, on notice to you.
If any clause is found unenforceable the rest continues to apply. A delay in enforcing a right is not a waiver of it. Nothing here creates a partnership or agency. A person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999.
Neither party is liable for failure to perform caused by events beyond its reasonable control, provided it takes reasonable steps to mitigate.
These terms, together with our privacy notice and the order you place, are the entire agreement between us and replace anything said beforehand.
18. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
19. Contact
Questions about these terms: sales@brytebuild.co.uk
Daum Ltd, 11 Spearman Street, London, England, SE18 4DG